Qualitative Objectives for Qualitative Research
There’s a common misperception that qualitative research is faster, cheaper and easier than quantitative research. There’s a vast range of methodologies within each type, so in some cases that is true, but when each is done correctly, quantitative can actually be significantly faster and cheaper than qualitative for many types of research objectives. To know which is appropriate, check your objectives against the “3 Cs”: confirmatory, checkbox, and counts.
Discussion or interview guides should be just that—guides. A discussion guide should be an outline of topics to be covered in an approximate order. Professional moderators should be expert at guiding discussions organically so you get a more authentic view of your consumer while still getting all the research questions answered. If you’re doing self or team-moderation, first ensure that everyone is trained on interviewing basics. This is not a survey checkbox exercise, this is a conversation.
Try putting yourself in the respondents’ shoes. How interesting would it be to answer a series of closed-ended questions for an hour? Now back to our researchers’ shoes: how much more can we learn by asking for stories, examples and analogies? Not to mention, designing creative exercises that access the unconscious mind and observing actual consumer experiences in real life context.
By choosing the appropriate methodology based on the business questions and learning objectives, you can save both time and money. When qualitative research is the right approach, structure the discussion guide and activities to take full advantage of the depth and richness of learning available from the interpersonal and interactive communication inherent in this technique.
Sarah Faulkner, Owner Faulkner Insights